managing your accounts
obtain your multimedia access codes

Obtain your multimedia access codes

WHAT ARE MULTIMEDIA ACCESS CODES?

With your multimedia access codes, you can securely manage your accounts (checking account, Livret A, Sustainable Development Livret, etc.) and your securities portfolio online, on your mobile device(s) and by phone.

Your codes are comprised of:

  • Your customer number (10 digits): located at the bottom of your account statement or on your customer card
  • Your PIN code (6 digits): issued free of charge

Advantages of your access codes:

  • Free and practical
  • Confidential and personal
  • Identical no matter what Online Service you use

OBTAIN YOUR MULTIMEDIA ACCESS CODES

LOST OR FORGOTTEN YOUR PIN CODE?

Request one free of charge:


  • By phone by contacting the Customer Service Center at +33 (0)1 57 08 22 00. Press 3 to speak with a BNP Paribas Advisor then enter your ten-digit customer number followed by the # key or simply enter the # key
  • At a branch from your BNP Paribas Advisor

In all cases, your reset PIN code will be sent in a confidential envelope to your home address, within 8 business days.

CUSTOMER NUMBER CANCELLATION

In the event of theft

A new customer number and PIN code will be sent to you in separate envelopes within 8 business days.

FOR JOINT ACCOUNTS

If you cancel your customer number, a customer number and PIN code will be reissued to each co-holder. Never disclose your PIN code, whether verbally, in writing or by email.

Have a question?

Our advisors are here to assist you.


Contact us


For assistance or to make a claim/contest a charge, your advisor can be reached on their direct line (a standard rate call).