managing your accounts



Assistance for changing banks

La mobilité bancaire

Change banks, it's simple and fast, thanks to the bank change service!

Service 100% Free

In detail

Sign up

Simpleat your branch

Visit your branch to give a mandate to your advisor without providing any supporting documents at sign-up.


EfficientIn just a few clicks

Take a few minutes to provide a list of automatic transfers and payments that were linked to your old account, which can be entered directly on the Facilidom website in just a few clicks, directly from home. All chosen agencies will be informed on your behalf at once.


Request follow-upImmediate

You can contact customer service by email or telephone at any time to find out the status of your bank change.

You can also follow-up directly on the website for more details about your request. You benefit from a delay of 4 months to inform agencies of your new banking details.


FreeFor all our clients

Switching your automatic transfers and payments is free.

Further details

Detailed features of


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  • Eligibility
  • Description
  • How to sign up
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This service is free for all BNP Paribas customers wishing to easily change banks.

In addition

  • Relevés de compteAccountsOnline bank statementsView your statements and transactions anytime, anywhere in your secure customer area on or with the "Mes Comptes" app.
  • Découvrir les formules Esprit LibreAccountsEsprit LibreDiscover our Esprit Libre packages which bundle essential banking products and services that help you monitor and manage your accounts and provide you with exclusive benefits.
  • BNP Paribas Sécurité plusProperty insuranceBNP Paribas Security PlusCoverage for your payment instruments from BNP Paribas or another banking establishment, as well as your personal belongings(e.g. keys and identity papers).

Have a question?

Our advisors are here to assist you.

Contact us

For assistance or to make a claim/contest a charge, your advisor can be reached on their direct line (a standard rate call).

BNP Paribas, limited company with a capital of €2,492,770,306 – Headquarters: 16 boulevard des Italiens, 75009 Paris. Registered with the Paris RCS (Trade and Companies Registry) as No. 662 042 449 – EU VAT identification No. FR76 662 042 449 – ORIAS No. 07 022 735.